Call Centres needing a hosted dialler
-- Amazing dialler features
-- Fantastic rates
-- Fast efficient support
-- Use your existing hardware
-- Tier 1 ISP bandwidth used from Cogent and PCCW

-- Amazing dialler features
-- Fantastic rates
-- Fast efficient support
-- Use your existing hardware
-- Tier 1 ISP bandwidth used from Cogent and PCCW

--Unlimited lines - 1Gbps pipe per server enough for 300,000 lines.
--Stable and resilient - installed onto hardened server, clustering available more than 50 clients using this service.
--High performance - very fast calling rates per minute.
--PCI compliance - full integration with our PCI compliant payment solutions.
--3 services in 1 - hosted predictive dialler, Inbound contact centre and PBX service.
--International support - we support clients globally.
--SQL Database Integration - Extract and customise reports easily, integrate with web & CRM
--Dedicated server - the only acceptable FSA / compliance configuration.
--Very secure - prevent fraud, FSA Ofcom compliant.
--Unlimited Support and training - both are included in the monthly service fee.
Full feature list:
--Works as Dialler, Inbound contact centre and Office PBX.
--Integrates with your existing phone system or uses SIP VoIP registrations.
--Fully hosted predictive dialler service scalable to 3000 simultaneous calls.
--High spec dedicated server with 100Mbps Internet and inbuilt firewall.
--Inbound, Outbound and Blended call handling
--Outbound agent-controlled, broadcast and predictive dialler modes.
--IVR, queuing, ACD, skills routing.
--Audible alarm for new queued call
--Intelligent queues with repeatable menus for holders and auto call back.
--Comprehensive real time calls reporting.
--CRM database integration via web screen pop and / or SQL
--Easy list upload via web list loader or direct via SQL method.
--Customizable SQL column headers.
--Web agent interface for predictive dialler admin and agent access
--SIP VoIP support
--Broadcast dialling with pre-recorded message
--Pre-loaded disposition code system
--Call barge and listening
--Integrated call recording
--Send SMS from agent web interface.
--Configurable database header / fields to match your database.
--Web based data export utilities.
--Three-Way calling within the agent application
--Scheduled Call-backs: Agent-Only and Anyone.
--Ofcom compliance capability
--Low cost UK, Mobile & International calls
--Web based billing portal
--Web based administrational access
--Pricing based on low cost per minute
--Full hosted predictive dialler telephone technical support and training.
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